Guzman y Gomez

GYG’s growth in Singapore reflects the brand’s popularity and commitment to innovation in the fast-casual dining space. The VivoCity restaurant is more than just another opening; it represents a significant step in how GYG manages high customer volumes while upholding their renowned food quality and speed of service.

With each new location, GYG faced increasing challenges in efficiently managing high customer volumes. They needed a solution to streamline the ordering process, minimize wait times, and improve the overall customer experience—especially during peak hours. The system needed to be quick, user-friendly, and capable of handling customized orders accurately.

In collaboration with Kidotech, GYG installed Bosstab’s tablet stands across multiple locations, including the VivoCity store, one of Singapore’s busiest shopping destinations. The tablet stands were selected for their durability, secure design, and ability to integrate seamlessly with GYG’s point-of-sale (POS) and self-ordering systems. The strategic placement of these stands within the restaurant allows for quicker, more accurate order processing, even during peak hours.

The Gemini Dual system at GYG VivoCity enhanced operational efficiency. On opening day, despite high customer volumes, the new ordering system handled the rush seamlessly. Customers enjoyed the intuitive interface and convenience of self-service ordering. The real-time order display feature has not only increased order accuracy but also elevated customer satisfaction.

By working with Kidotech and Bosstab, GYG has been able to provide fast, efficient service without compromising on quality or the overall customer experience. The VivoCity location showcases GYG’s commitment to delivering fresh, authentic Mexican food, powered by technology that keeps their operations running smoothly.

GYG’s successful implementation of the Bosstab Gemini Dual system at VivoCity underscores the impact that the right technology can have on restaurant operations. This case study highlights key benefits for the food service industry, including:

• Enhanced operational efficiency during high-traffic periods
• A better customer experience through self-service and real-time order displays
• Improved order accuracy and reduced wait times
• Optimal allocation of staff resources toward food preparation and service

As GYG continues to expand in Singapore and Australia, the Bosstab system has proven to be a valuable asset in managing growth while maintaining service excellence. For restaurants considering a tablet stand solution, GYG’s experience demonstrates the importance of selecting a system that not only meets current demands but also supports future expansion. The right technology partner can streamline operations, boost customer satisfaction, and drive lasting business success.