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Intro

GYG’s growth in Singapore reflects the brand’s popularity and commitment to innovation in the fast-casual dining space. The VivoCity restaurant is more than just another opening; it represents a significant step in how GYG manages high customer volumes while upholding their renowned food quality and speed of service.

Managing high customer volumes while maintaining quality and speed.

The Brief

With each new location, GYG faced increasing challenges in efficiently managing high customer volumes. They needed a solution to streamline the ordering process, minimize wait times, and improve the overall customer experience—especially during peak hours. The system needed to be quick, user-friendly, and capable of handling customized orders accurately.

Our Solution

In collaboration with Kidotech, GYG installed Bosstab’s tablet stands across multiple locations, including the VivoCity store, one of Singapore’s busiest shopping destinations. The tablet stands were selected for their durability, secure design, and ability to integrate seamlessly with GYG’s point-of-sale (POS) and self-ordering systems. The strategic placement of these stands within the restaurant allows for quicker, more accurate order processing, even during peak hours.

The Result

The Gemini Dual system at GYG VivoCity enhanced operational efficiency. On opening day, despite high customer volumes, the new ordering system handled the rush seamlessly. Customers enjoyed the intuitive interface and convenience of self-service ordering. The real-time order display feature has not only increased order accuracy but also elevated customer satisfaction.

By working with Kidotech and Bosstab, GYG has been able to provide fast, efficient service without compromising on quality or the overall customer experience. The VivoCity location showcases GYG’s commitment to delivering fresh, authentic Mexican food, powered by technology that keeps their operations running smoothly.

The Takeaway

GYG’s successful implementation of the Bosstab Gemini Dual system at VivoCity underscores the impact that the right technology can have on restaurant operations. This case study highlights key benefits for the food service industry, including:

  • Enhanced operational efficiency during high-traffic periods
  • A better customer experience through self-service and real-time order displays
  • Improved order accuracy and reduced wait times
  • Optimal allocation of staff resources toward food preparation and service

As GYG continues to expand in Singapore and Australia, the Bosstab system has proven to be a valuable asset in managing growth while maintaining service excellence. For restaurants considering a tablet stand solution, GYG’s experience demonstrates the importance of selecting a system that not only meets current demands but also supports future expansion. The right technology partner can streamline operations, boost customer satisfaction, and drive lasting business success.

Related Case Studies

Explore our collection of case studies and see the real-world impact of our stands. Learn about the key features and benefits that have helped our customers achieve their goals, and any challenges they faced along the way.

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Excellent
5 Stars
4.76 based on 118 reviews
REVIEWS.io
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Company Reviews + -
Excellent
5 Stars
4.76 based on 118 reviews
REVIEWS.io
Matthew Curry
Verified Customer Verified Customer
5 Stars
The product is of very high quality. It came with everything including fixings to mount the tablet on the wall. Easy to install, and it looks great. Highly recommend.
Robert Sindholt
Verified Customer Verified Customer
5 Stars
Stylish, modern, elegant, and professional looking. If you're looking for that in a kiosk system with all this and one that supports many types of tablets, then this is the one for you. We love it, thank you Bosstab.
Mark Miller
Verified Customer Verified Customer
5 Stars
We purchased these ipad stands for our factory to implement a new system. They are extremely well built stands, very sturdy, and super easy to put together when they arrive. Relatively easy to move after fixed and very secure. Will definitely be purchasing more if/when we expand the number of stations we need these at :)
Angela Ingram
Verified Customer Verified Customer
5 Stars
Sturdy and easy to set up
Jonas Eyford
Verified Customer Verified Customer
5 Stars
Very solid. Well made.
Adam Duckworth
Verified Customer Verified Customer
4 Stars
The stand is exceptionally high quality. We haven't found similar for a better price... But it is a high price which is the only reason to mark it down to 4/5 stars
Adam Bullard
Verified Customer Verified Customer
5 Stars
Super High Quality, looks slick, easy setup, very happy.
Mo Khayat
Verified Customer Verified Customer
5 Stars
I've used the unit for several months inside of a gym. The unit is used heavily, in upwards of hundreds of members a day. It works flawlessly. It is very sturdy. I would definitely recommend this to anyone considering this floor stand.
Victor Vera
Verified Customer Verified Customer
4 Stars
Aesthetic is almost perfect, the stand is beautifully designed but definitely has some things left to be desired. The cable feed comes out of the front of the base instead of the back, which is a strange choice since the cable has to be wrapped around the base. Also, I wish this came with a sliding feature to raise and lower the ipad vertically along the mast, instead of just pivoting. Overall a great product and the team is very happy with the functionality.
Colin Egyed
Verified Customer Verified Customer
5 Stars
It has a sleak look, while still making it easy to open the case to access the device effortlessly and securely. I would recommend this case to anyone.
David Visser
Verified Customer Verified Customer
5 Stars
Excellent quality and perfectly fits our 10th generation iPad. If you are looking for a high quality stand for your POS iPad or tablet, look no further!
David Visser
Verified Customer Verified Customer
4 Stars
This cable itself is great, and I love that it came pre-installed. The angled look definitely looks very classy, and it's good to have the options of colour and output to make sure it's right for your setup. Unfortunately while I moved the POS unit I managed to already break the end off.
Anonymous
Verified Customer Verified Customer
5 Stars
I purchased a VESA mount after purchase, and it worked great.
David Sobey
Verified Customer Verified Customer
5 Stars
Very sturdy, one of the best built stands you can get.
Anonymous
Verified Customer Verified Customer
5 Stars
solid, easy to assemble. Great product would order again
Anonymous
Verified Customer Verified Customer
4 Stars
great - does the job - should have chosen a different colour to make sure it matched the stand
Darlene Mouret
Verified Customer Verified Customer
5 Stars
Quality product!
Chey Kemp Jr
Verified Customer Verified Customer
5 Stars
Love these "Lockable iPad Wall Mounts" from Bosstab! Secure, easy setup and function. Simple!
Neacsu Catalin
Verified Customer Verified Customer
5 Stars
Perfect for my needs. Stable, durable , easy to use , perfect compatibility with my tablet.
Anonymous
Verified Customer Verified Customer
5 Stars
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