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Intro

In the buzzing coffee industry, standing out takes more than just serving the perfect cup of joe. It requires innovation, smart management, and the pursuit of streamlining operations to create delightful customer experiences. Enter Joe Coffee, the brainchild of former baristas who truly understand the heartbeat of the coffee business. Their mission is simple yet profound: to make running a coffee shop less of a grind and more of a joy.

This dynamic company leverages the power of technology to help café owners focus on what really matters — crafting unforgettable experiences for coffee enthusiasts, all while fostering a nurturing environment for baristas. Whether it’s building world-class digital presences or designing personalized marketing campaigns, Joe is more than a tech partner; it’s a fellow traveler in the coffee shop journey, dedicating itself to fuel the growth and brand recognition of local cafes.

We believe running a coffee shop should be less of a grind and more of a joy.

The brief

When it came to enhancing point-of-sale experiences in various locations, Joe Coffee sought a dual-screen solution that would align with their innovative POS technology and foster an interactive, efficient, and sleek workflow at coffee counters. The idea was to find a system where baristas could effortlessly input orders while customers could have a transparent view of their transaction, and get easily enrolled into the rewarding joe loyalty program.

The hunt for the ideal partner led them to Bosstab, discovered through diligent Google research, standing tall with offerings that promised to seamlessly integrate with the needs and aesthetics of contemporary coffee shops.

 

“The flexibility of BossTab’s stand offerings has proven extremely valuable for us. No two coffee shops are the same, and joe technology is not only built to fit any barista workflow, but maximize it’s efficiency, and evolve with the coffee shop as it grows.”

Our solution

To meet the specific needs, Joe Coffee opted for the Universal Gemini Dual Sided stand from Bosstab, a product marrying functionality with style. The dual-screen system enabled a two-way interface, where baristas and customers could interact seamlessly, fostering a sense of transparency and engagement. Moreover, the Gemini stand brought flexibility to the fore, a much-needed trait given the diverse layouts of different coffee shops.

But the collaboration didn’t stop there. Bosstab’s Touch Evo and Touch Nexus stands became the go-to for setups requiring distinct tablet configurations. Working well with various cafe ambiences, matching up to the modern and sleek interiors with an eye on durability and keeping cables out of sight with integrated cable management.

The result

Implementing Bosstab stands into Joe Coffee’s strategy created a win-win scenario for both customers and baristas. Installing the Gemini Dual’s customer-facing screen encouraged over 30% of customers to join the joe Rewards program.

This integration eliminated the need for running orders between staff and created a seamless path for both in-person and mobile orders. This not only bolstered the bottom line for coffee shop owners but ushered in a delightful check-out experience for customers, enhancing overall satisfaction.

The takeaway

The partnership between Joe Coffee and Bosstab serves as a strong example of effective collaboration where technology successfully enhances functionality with a modern touch. This partnership goes beyond simplifying transactions; it aims to improve efficiency and create a welcoming environment that encourages customers to return.

So, if you’re planning to elevate your coffee business, considering the integration of innovative technology could be a smart move. Explore the collaborative solutions from Joe Coffee and Bosstab to give your venture a substantial boost, benefitting both coffee lovers and business owners.

Related Case Studies

Explore our collection of case studies and see the real-world impact of our stands. Learn about the key features and benefits that have helped our customers achieve their goals, and any challenges they faced along the way.

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Excellent
5 Stars
4.83 based on 603 reviews
REVIEWS.io
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Company Reviews + -
Excellent
5 Stars
4.83 based on 603 reviews
REVIEWS.io
Bruce McIver
Verified Customer Verified Customer
5 Stars
Great to deal with, high Quality product, fast shipment. Highly recommended
Kelly McCaskie
Verified Customer Verified Customer
5 Stars
Fast delivery, quality product.
Liam Bentley
Verified Customer Verified Customer
5 Stars
Great Product
Anonymous
Verified Customer Verified Customer
5 Stars
Professional company with great products and website. Perfect fit for our shop counters with new iPads.
Jorge Farinha
Verified Customer Verified Customer
5 Stars
Excelentes soluções. Rápidos envios. O parceiro ideal de negócio.
Neetasha Dobson
Verified Customer Verified Customer
5 Stars
Communication was great and it arrived as mentioned. we havent set it up yet but Its sturdy which we think is going to last forever
Dean Wise
Verified Customer Verified Customer
5 Stars
Love it. Sleek and stylish!
Liam Jarrett
Verified Customer Verified Customer
5 Stars
Postage time was outstanding, very very quick. 1 day from Melbourne to FNQ? Good design of the case, however, when the case gets locked, it pushes on the volume buttons and pushed it to max volume over and over.
Anonymous
Verified Customer Verified Customer
5 Stars
Great service, snappy delivery.
LINDA RASMUSSEN
Verified Customer Verified Customer
5 Stars
The service was amazing and we received our delivery so fast
Anonymous
Verified Customer Verified Customer
5 Stars
this was an easy process.
Ryan Test
Verified Customer Verified Customer
5 Stars
Test - This will be removed.
Houssam Bizri
Verified Customer Verified Customer
5 Stars
Great product!
Kath Bailey
Verified Customer Verified Customer
5 Stars
Product ws right despite our vague description, and came very quickly!
Luke Pamorall
Verified Customer Verified Customer
5 Stars
Great service and excellent product!
Shay Bind
Verified Customer Verified Customer
5 Stars
Great service when I called with a question and prompt delivery
Ryan Jackson
Verified Customer Verified Customer
5 Stars
Great products, nice and sturdy.
Rhamon Nascimento
Verified Customer Verified Customer
5 Stars
good........
Sally Reynolds
Verified Customer Verified Customer
5 Stars
Excellent service and great products. It was easy to find what we required and to have the 3D view and a list of all the things the product could do was fantastic. I couldn't believe that the product came within a couple of days of ordering. Highly recommend Bosstab!
Jason Niotis
Verified Customer Verified Customer
5 Stars
Fantastic, very professional, Amanda Schroder was very helpful. Regards Jason
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