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Lightspeed Retail POS app

Lightspeed Retail is a mobile Point of Sale Cloud-based software platform that was first launched in 2005.

Considered the first mobile Point of Sale app of its kind, it arms retailers with a suite of sales and inventory management tools and is now used in over 100 countries globally.

Lightspeed is available in two different forms – a web-based server that allows it to be used on desktop and other devices running Windows, Mac OS, Apple iOS and Google Chrome, and a dedicated app that is specifically designed for iPads.

The app can also be used on late-model iPhones, but does not process sales.

Retail features at a glance:

  • Inventory management
  • Reporting and analytics
  • Mobile point of Sale
  • E-commerce
  • Integrated payments
  • Customer management
  • Omnichannel
  • Multi-store management

The interface

Lightspeed says their interface is intuitive, allowing both management and employees to understand the system quickly.

Data is stored in the Cloud, making it accessible anywhere at any time.

The dedicated app for iPad, however, is where the Lightspeed really comes into its own, offering retailers the opportunity to have a truly mobile Point of Sale that allows staff to take the POS anywhere in store, access stock and inventory information, and even process sales.

Hardware

Lightspeed offers the hardware required for a retail outlet as part of two bundles.

The first bundle is designed to run with the iPad tablets and the Lightspeed iOS app. It includes wireless hardware comprising:

  • A cash drawer
  • LAN receipt printer
  • Bluetooth scanner

The iPad is not included.

The second bundle caters to desktop use and includes a:

  • USB receipt prints
  • Cash drawer
  • USB barcode scanner

Lightspeed also offers individual hardware if not all items are required.

Never run out of your best-sellers again. Get access to all the data you need to get old inventory off your shelves, fast.

Inventory management

Lightspeed offers a suite of tools to ensure retailers have real-time insight into their inventory and stock levels.

“Never run out of your best-sellers again. Get access to all the data you need to get old inventory off your shelves, fast,” they proclaim.

The system allows vendors to set custom re-order levels for automatic re-ordering, receive stock alerts when items are heading into the negative levels, identify old inventory and set lowered prices in a bid to move it faster, and track unit costs and margins.

As a nifty addition, vendors can order products directly from the POS, with Lightspeed offering a range of catalogues from big suppliers to help facilitate the task.

Retailers can also order stock from multiple vendors using one simple purchase order, or create custom work orders, special orders and customer laybys directly from the system.

In addition, they can transfer inventory from one location to another, track returns and also sell products online.

Product input

Lightspeed allows retailers to directly input products individually or import them in bulk via CSV, and the process is described as “simple”.

Product variants are easily catered to with options for different sizes, styles and colours.

Meanwhile serial numbers can be allocated to each item and they can also be grouped in types, allowing retailers to offer pre-packaged bundles of related items. Inventory can then be tracked across multiple locations.

When it comes to setting up product pricing, vendors can establish seasonal discounts, apply bulk pricing changes, set pricing rules, establish employee discounts, create discounts and promotions, and offer giveaways and donations.

Reporting and analytics

Lightspeed prides itself on offering a solution that allows for real-time business insight anywhere, anytime.

Items sold, total sales and profits over a period are just some of the 40 reports on offer, allowing vendors to make better business decisions.

The analytics also allow retailers to drill down into which stores are performing best out of multiple locations, as well as offering an insight into customer trends and purchasing habits.

Reporting also allows retailers to see who their best salespeople are, by offering sales per employee insight.

This allows an understanding of who is working, when, what they are selling, average transaction value, and who discounts the most.

Lightspeed notes this allows for better employee training, enabling retailers to identify strengths and weaknesses in their team, while also planning for staff requirements to meet customer rush period.

Mobility

The iOS-based app means Lightspeed is truly mobile, and they market this potential to great effect. They note this mobility allows retailers to take the POS to consumers so they can make customer transactions on the floor, and showcase products on the go, while having access to real-time inventory and stock levels.

The POS system facilitates taking payments anywhere on the floor via wireless barcode scanners, cash drawers and receipt printers.

This mobility also allows business owners to log into the system anywhere, anytime and track exactly what’s happening in their store, including:

  • Sales
  • Stock levels
  • Who’s on duty

This information can be accessed via the app on iPad or iPhone or through the web-server using a desktop, laptop or tablets running Chrome, Windows, or MacOS.

Multi-store management

One of the key features of Lightspeed is that it allows a retailer to manage multiple locations from one simple interface.

Management and owners can view reports in detail or overall, looking at factors like stock levels across locations, sales comparisons between outlets, and employee data. They can transfer stock between outlets and make multi-location orders for additional items through centralized ordering.

Payments

The Lightspeed iPad app and browser-based software accepts cash, credit, PayPal, cheque, smart phone, and debit card payments, along with gift card transactions. Store credit is also catered to using both exchange credit and house credit accounts.

The software offers retailers the opportunity to sell online as well as in-store using the same payment options across both channels.

Meanwhile, an EMV-compatible payment terminal is available in the US in the form of Lightspeed Payments. Elsewhere in the world other external EMV payment terminals are supported and can be readily integrated with the software.

If you are not using a POS-integrated payment terminal the transaction amount may need to be entered into the card reader.

Invoicing and receipts

Receipts can be easily printed via a wireless printer or emailed directly to the customer with detailed notes and product descriptions.

Customer management

Customers can be imported via CSV or manually entered using the iPad app or desktop interface. Retailers can then keep track of customer contact information, purchasing history and credit limits on credit accounts.

Retailers can then also break customers into segments, allowing them to offer specific specials to specific types of customers.

Outstanding balances and past-due accounts can also be tracked, retailers can print statements, apply payments to invoices and balances, or use credits against future sales.

Integrations like Mailchimp then allow retailers to create and send marketing campaigns and special offers to relevant customers.

Employee permissions

Up to five employees are supported with the basic Lightspeed Retail package, and larger enterprises can speak directly with the organisation to determine the costs of multiple locations and more employees.

Employees are then assigned a pin to access the system. This allows a retailer to view their time clock, sales and any inventory changes.

Employees can be assigned different permissions depending on their role within the organisation.

Omnichannel

Lightspeed is acutely aware the modern retailer operates across multiple channels, with most likely to have both a bricks and mortar outlet, and an online presence.

They facilitate omnichannel operations with:

  • the ability to synchronise a store’s online and physical inventory
  • Sales reporting across all channels
  • A complete customer purchase history
  • In-built SEO
  • Integrations with Facebook and Instagram
  • Online and in-store marketing campaign measurements
  • Product pickup and shipping flexibility

Integrations

A suite of integrations are offered along with Lightspeed Retail, including accounting integrations that access Xero and QuickBooks, inbuilt marketing integrations like MailChimp and MailSync, CRM-software, scheduling software like Nimble, and inventory management technology like StitchLabs.

Meanwhile Lightspeed offers its own custom-made software like Lightspeed e-commerce.

Support

When it comes to ongoing support, Lightspeed is renowned for stepping up to the plate to handle customer issues.

They offer virtual assistants for initial inquiries, one-on-one onboarding support via a human being, and unlimited 24/7 support after set-up (for free). This isn’t just confined to the US either, with support offered locally in the countries where Lightspeed operates

In addition, there are webinars, demos and videos.

Summary

Lightspeed POS is a powerful point-of-sale software that can help streamline your retail operation. With features like inventory management, customer tracking, and sales reporting, it’s a great tool for small businesses looking to improve their efficiency and grow their bottom line. Plus, its sleek and user-friendly interface makes it easy for even the most technologically challenged staff to use.

If you’re looking to take your retail business to the next level, give Lightspeed POS a try. And don’t forget to check out their website for more information and to sign up for a free trial!

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Excellent
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Anonymous
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5 Stars
Very fast delivery Thanks
Ben Booth
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5 Stars
Good sales response and solid product - would suggest you offer a right angle cable or connector to fit tablets more easily into the unit.
Anonymous
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5 Stars
Beautiful product, easy setup, seamless delivery!
Robert Thompson
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5 Stars
Excellent. Super engaged and helpful and went out of their way to help me get the stand I needed.
Anonymous
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5 Stars
Very good product, efficient company, with fast delivery
Anonymous
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4 Stars
To Eddie , Bosstab Singapore. I had one of the best customer experience with him , went above and beyond to assist me when I ordered the wrong products. Very accommodating and I felt appreciated as a customer and will definitely will be a returning customer
Isaiah Eugene
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5 Stars
Very impressed. Units were solid and impressed by the quality and how easy they are to put together. Thanks!
Angela Ingram
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5 Stars
Excellent product- we bought Ipad mounts. Good company to deal with.
Jonas Eyford
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These folks take ownership over the customer experience
Aimee Lambert
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Speedy delivery, easy assemble and love the product!
Jimmy Ross
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Excellent products and quick turnaround
Jonathan Brooks
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5 Stars
There arent a lot of table stands available for the Surface Pro, but the Elite Evo was a great fit, very stylis and has a good weight to the base plate. Shipping was amazing. Placed the order and recieved it the next day, and thats shipping from Australia to NZ! Overall, amazing service.
Tom king
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Amazing products with exceptional service. i ordered a new tablet holder and some spare parts for an exisiting, the bosstab team comunicated quickly and cleary from start to finish.
Adam Duckworth
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Easy online order and quick delivery
Peter Harrison
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4 Stars
Very happy with the wall mount. However, it was dissapointing to find that the back panel is ABS plastic - not aluminium. Your product page does not mention that it is plastic and even describes screen printing on the base as, quote- "silk-screen finish on our powder coated molded metal bases" It seems like you have done a lot to suggest it is all metal which would have been better for my intended purpose.
Anonymous
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Excellent service and we received the product within 4 business days!
Greg Barnett
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4 Stars
Great product and service. It should be clearer that the mount requires a cable with a right angle connector. Its an optional extra on the product but not obvious that a standard cable won't fit.
Adam Bullard
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Have to say, very impressed end to end. Lovely quality looking/feeling product, good packaging, easy clear intall and setup, and omg the shipping, so fast!
JJ Geelen
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Customer support was fantastic. Questions were quickly answered and delevery was very quick.
Tony Inggs
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Absolutely blown away by the customer service at BOSSTAB! Years after purchasing my iPad case, I lost the keys and thought I was out of luck. But the team went above and beyond to help me get a replacement set, even after all this time. That level of support is rare these days, and I couldn’t be more grateful. Highly recommend BOSSTAB—not just for their great products, but for their outstanding service as well! Thank You to all Involved
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