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With the mantra “Sell anywhere. Accept any payment. Grow your business”, Shopify offers a Point of Sale app and associated hardware designed for business of all shapes and sizes.
They note their mobile software is equally suited to the occasional seller or major retailer, with “hardware and software that’s easy to use, and ready to go out of the box”.
This simple approach to Point of Sale sees the Shopify platform utilised by more than 800,000 businesses globally.
Here’s an insight into the features it offers and the benefits it provides.
Shopify’s target market is retailers and it has monthly plans available to suit both large and small stores, along with merchants who only sell in person occasionally.
The features available in the Point of Sale software, such as staff permissions and reporting level, vary depending on which Shopify monthly plan a business selects based on their size, number of outlets, number of staff etc.
Shopify has a Point of Sale app that can be downloaded to either iOS or Android devices. This can be downloaded from Google Play or Apple’s app store directly to the device you intend to use as the POS.
Initially the app can be used on a trial basis for 14 days, after which Shopify will ask the retailer to select a monthly plan that best suits their operation.
In addition, Shopify can be accessed via the internet on laptop or PC, allowing users to enter products, generate reports and manage inventory via a dashboard.
In the US, merchants will be sent a card reader when they sign up, while in Australia, retailers will need to purchase a card reader from compatible payment providers.
The Shopify Point of Sale app can be downloaded and used with iOS devices like iPhone and iPad running iOS 10 or higher, and also with Android devices that feature Android 5.0 (Lollipop) or higher.
As mentioned, the software comes with a free credit card reader in the US, which is plugged into your smartphone or tablet, or there is now the option of a wireless Bluetooth chip and swipe card reader, which is currently free for all new POS users.
In Australia, there is no Shopify card reader currently available, with the software instead connecting to third party payment terminals.
Meanwhile, in the US, users can either source their own compatible hardware like barcode scanners, cash drawers, and receipt printers or alternatively buy or rent them through Shopify.
In Australia, these products along with the card reader, will need to be sourced through compatible third-party providers.
Shopify allows you to track payments made online or in person. Meanwhile it also enables retailers to accept split tenders, gift cards, store credit, partial payments for layaway, and custom payment types like IOUs or cheques.
Refunds can be issued for partial or full orders with funds going back to the original payment method used by the customer.
The software also enables users to make exchanges for Store Credit.
When it comes to issuing refunds, the software operates slightly differently on iPads compared to mobile.
When using iPads, the app can refund a purchase, as long as the purchase was made on Shopify POS. When using Shopify POS for iPhone or Android, the refund is issued via Shopify admin or the Shopify app.
The gift card feature allows retailers to sell gift cards that can be redeemed in-store or online. Gift cards can be emailed to customers or printed on the POS receipt printer.
Shopify POS offers a range of well-considered checkout features, including customized receipts, tips, discounts and tax calculations.
Receipts can be printed or emailed directly to the customer. They can also be customised to include information like the store’s website address, opening hours, promotions, or store policies.
Taxes are automatically calculated based on a store’s location. If required, default taxes can be disabled and custom taxes can be set for a specific product or order.
When using the Shopify card readers, merchants can set up a tip feature. This allows them to:
Shopify caters beautifully to discounts and promotions, allowing merchants to set up discounts for specific customers, such as pensioners, military personnel, VIPs or as part of a loyalty program; offer limited time promotions; establish early bird discounts; or even provide minimum purchase-based discounts to increase a store’s average order value.
Discounts can be set up in the Shopify admin or using the mobile app and can be applied at checkout in-person with Shopify POS.
Meanwhile, Shopify POS’ analytics allows merchants to track the performance of in-store promotions through Shopify’s Reports.
Shopify understands the nature of retail and they have a suite of services to assist when it comes to product, inventory management and general store operations.
Products can be made available to one or more sales channels and also in variants.
Each product can have a title, description and image added, and items can be entered individually or via CSV file import.
Individual products can be added via Shopify Admin or directly at the POS. They can also be edited, duplicated or have variants listed.
On that note, however, Shopify warns depending on the device used there is a maximum number of advised products that can be stored as part of a catalogue on the POS.
For example, when using an iPad Air the maximum number of advised products is 5000 with up to 8000 variants, meanwhile an iPad Pro 12.9” can accommodate up to 30,000 products with 50,000 variants.
In some cases when this number is exceeded the device may not operate as expected.
Once entered, products can be organised by category, type, season, sale, and more. Merchants can also start collections to automatically sort products based on vendor, price, and inventory level.
The inventory management feature also allows retailers to track stock counts, and automatically stop selling products when inventory runs out.
Meanwhile, when using Shopify or Shopify Advanced, merchants can assign existing barcodes to products or create new ones.
Each different plan of Shopify POS caters to a different number of employees. Basic offers support for two staff members, Shopify offers support for up to five staff, and Advanced caters to up to 15. Shopify Plus offers the potential for further staff, but is a customised option that needs to be discussed directly with Shopify.
When managing these staff using Shopify and Shopify Advanced, merchants can assign each staff member a secure PIN along with permissions. This secure PIN also tracks their register activity and orders.
Shopify allows merchants to create customer profiles with new orders. Users can also import existing customer lists via CSV in the admin.
Once profiles are created users can easily find contact information and order history.
If email is included in the contact information, customers can then be notified of upcoming sales or new products using email marketing apps.
The level of reporting capability available is determined by the Shopify plan the merchant is using.
The Basic level option offers general retail reports, the Shopify version features professional reports, and Shopify Advanced offers custom reports.
Reports can be generated to focus on various areas of a store operation. They include:
Available in the Shopify Dashboard, these reports can also be downloaded and exported.
Shopify integrates with a host of other software including its own apps for marketing and external software like Zapier, Zero etc.
Shopify also offers access to their API to make integration with even little-known software achievable.
Shopify has a general reputation for solid customer support.
They offer live support 24/7 by email, live chat and phone, and also have a Shopify Support Center where users can view commonly asked questions, user guides, and tutorials.
In addition a Shopify-approved point of sale consultant is made available to help set up Shopify POS, and there is a community discussion forum where merchants can take part in discussions on marketing, accounting, and more, along with an eCommerce University where there are eBooks, videos series, webinars available.
Shopify POS is an all-in-one point-of-sale solution that makes running your business a breeze.
With its intuitive interface and customizable features, Shopify POS is perfect for businesses of all sizes. You can easily process transactions, manage inventory, and track sales right from your phone or tablet. Plus, it seamlessly integrates with Shopify’s ecommerce platform, so you can manage your online and offline sales all in one place.
Whether you’re just starting out or you’re a seasoned pro, Shopify POS is the perfect choice for anyone looking to take their business to the next level.
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