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SurveyApp is a simple tablet-based software that allows business to custom-build their own surveys to measure customer service and other performance areas of an enterprise.
The software is compatible to both iOS and Android, allowing users to quickly download the app to their device and start building surveys immediately.
Once installed, the software can also be used should a device be offline, so organizations can continue to capture data even if their internet connection is unavailable.
The software can be deployed on one or multiple deices, enabling organizations to capture data at any or all of their outlets.
SurveyApp then offers detailed reports, alerts and real-time data that ensures an organization can quickly spot trends emerging, and take action, or it can automatically assign cases to the staff member responsible.
• Choice of question types
• Smiley face based surveys
• Branding and personalization
• Ability to tailor questions to respondent’s answers
• Multi-language capability
• Intuitive interface
• Full kiosk mode
• Auto reply emails
• Fraudulent response detection
• Real-time reporting analytics
• Online, PDF and Excel reports
• Case management assignment
To start using SurveyApp, users first download the software to their Android or iOS device.
They can then begin building the survey immediately. Surveys can be custom designed using branding or there are default colors available in the software. Simple smiley surveys are also an included option.
Meanwhile, a range of question types are available, and answers can be measured against metrics like a Net Promotor Score.
Surveys can then be deployed in a kiosk format, or staff can conduct them in person or via phone.
In cases where there is no internet available or a device is offline, SurveyApp continues to record responses and then syncs data when a connection becomes available.
A trial of SurveyApp is free and then users can opt for a monthly plan that best suits their needs. Plans start at US$7.99 per device, per month (billed annually) and then increase depending on the number of responses they anticipate, and the number of devices deployed.
Visit their website here for more information.