Close

Top tips for providing a warm welcome at reception

February 19, 2020

The reception area sets the tone for any business. It’s the starting point for the relationship that customers or clientele will have with your brand, and the area where people form a lasting first impression of the experience they’re about to enjoy.

That makes a warm, friendly reception area a must as a place to showcase your professional ethos and commence the journey which defines your business values.

Here are the top tips for transforming the reception into a place that offers a warm, professional welcome, while espousing the values of your brand.

Interior design

Office interior design

A reception doesn’t have to be an architectural masterpiece, but it should reflect the color, tone and feel of your business, with décor to match.

Top tips for improving that look and feel include a nod to branding in the color palette of the reception area; comfortable, sufficient and appropriate seating; and the smart use of space and light to create a sense of welcome and warmth.

Colour

Whether you go for bright and vibrant colors, an industrial look, a historic feel or a muted white-on-white palette depends on the look and feel of the brand your trying to espouse, but even small amounts of color and texture help set the tone for your business.

Color should also feature a nod to your branding, allowing a business to encapsulate its ethos from the outset of the customer experience.

Seating

Seating for clients and guests need not be expensive but it should tie in with the intended feel or your reception area. Importantly there should be enough seating to accommodate the maximum likely number of visitors to reception at any given time, and that seating should be relatively comfortable.

Also consider the use of your reception area. If it’s a place where people may be waiting for an extended period of time (while their car is being serviced, for example) couches, a coffee table or perhaps a table and chairs might be considered.

Space and light

Not all reception areas feature a lot of space, but it’s what you do with that space that counts. If room is restricted, consider smaller sized reception furniture, lighter color tones and the use of mirrors to create the illusion of more space and light.

Meanwhile, make use of available ambient lighting or opt for artificial lighting with a warm rather than cool tone.

Plants, art and ornaments

The reception isn’t the place for clutter, but it is a space where you can inject warmth through final touches like artwork, select ornaments, and plants. Each of these can help establish personality for the business while making the reception feel calm and enticing.

Technology

Office technology

Even in the reception area, technology plays a role. If your patrons are likely to be seated there for a period (such as at the reception for doctor’s surgery), a wall-mounted television is a welcome addition, or alternatively consider tablets with access to games and apps that allow guests to occupy themselves (you can see our range of appropriate tablet stands here).

Meanwhile, Wi-Fi access is also a definite plus, and digital signage could be a feature to consider to further showcase your brand, products and services.

If guests are checking into your facility, a check-in kiosk can also assist. You can learn more about tablet-based visitor management systems here.

Staff

Just as the physical look and feel of the reception sets the tone for a business, so does the warm welcome that clients, visitors and potential customers receive from staff.

Frontline reception staff should encapsulate the values of your brand, offering an accommodating, professional yet warm welcome.

Meanwhile if there’s a chance reception staff will be busy attending to other tasks in addition to managing reception, self- check-in or tablet-based visitor registration are a must.

You can see our full range of iPad and tablet stands suited to reception areas here.

Stokehouse St Kilda

April 13, 2022
Renowned as ‘everyone’s favourite beach house’, Stokehouse offers an unparalleled dining experience overlooking iconic St Kilda Beach in Melbourne. With its laid-back charm and a vibrant atmosphere, the venue prides itself on providing an award-winning food and wine experience coupled with a welcoming feel. The stunning restaurant and bar fit-out is designed by Pascale Gomes-McNabb, and features glass lighting installations and floor-to-ceiling windows with uninterrupted views from wherever you sit. Together the experience evokes the quintessential feel of an endless beach holiday. With a space that caters to events, fine dining and casual get togethers, Stokehouse is acclaimed as ‘the Melbourne dining experience’.
Read More

Scape Living at Franklin

March 10, 2022
Located in the heart of Melbourne’s CBD, Scape Living at Franklin provides luxe apartment living with a difference. With beautifully designed spaces for long and short-term stays, the complex offers a range of studios and apartments that are ideal for a getaway or as a base to embrace the work/life balance in Australia’s most culturally exciting and livable city. In addition to a choice of apartments, Scape Living at Franklin features a luxury lounge with a fireplace, an exclusive dining room, a collaboration lounge, a film screening room, and fitness facilities.
Read More

Spotlight on POS – Square features

March 3, 2022
For retailers, restaurants, cafes and a whole host of businesses looking to set up a quick and effective Point of Sale, Square is a highly popular software option. Easy to set up and affordable to use, the software offers a suite of features needed to run a business. So, let’s take a quick tour of those features and how they help businesses manage sales, inventory and so much more…
Read More

What’s the go with GaN chargers?

February 28, 2022
When you think about tablets and mobile devices' technological innovation, the last thing that springs to mind is the charger you use to keep your device powered. However, like all areas of the tech world, chargers have come a long way in the past decade, and one of the latest innovations to hit the market is the GaN charger. So, what exactly is a GaN charger and how does it improve on other charging methods?
Read More
1 2 3 18
Need Some Help?
We are open from 8.30AM AM to Midnight PM CT, Monday to Friday. If you have any questions please contact us.
chevron-down
Shopping cart
There are no products in the cart!