Five ways to embrace contactless service

June 12, 2020

With Covid-19 seeing a focus on hygiene and sanitisation, many businesses are seizing the opportunity to go contactless.

From tap-n-go payments to advanced check-in and online booking systems, reducing the need for customers to physically visit a business or touch items helps instil peace of mind, minimise the threat of illness to customers and staff, reduces staff workload, and improves business efficiency.

Here are five ways to embrace contactless service in a brave new post-Covid-19 world.

The advantage of contactless


Covid-19 has delivered an unprecedented psychological shift in the way consumers view hygiene and sanitisation, with an acute awareness every time we touch something, we run the risk of spreading germs.

Early in the Covid-19 battle, everyday surfaces were identified as potential sites for the virus to spread, making sanitisation and handwashing a major concern.

In addition, many customers looked to eliminate the need to touch things at all, and that resulted in a seismic shift to contactless commerce and service.

Going cashless

In early March the World Health Organization recommended contactless payments as a way to reduce the virus spread. According to a survey of 17,000 people globally by Mastercard that resulted in 46 per cent of people swapping out their ‘top of the wallet’ card for one which offered contactless payments.

Also known as tap-n-go, contactless payments draw on near field technology to process a payment from a card or even smart phone, rather than requiring the user to insert a card and enter a pin number.

For businesses, contactless payments offer a wealth of benefits beyond improving hygiene. They also result in less wear and tear on card processors and sped up the transaction process.

“The majority of respondents (82 per cent) view contactless as the cleaner way to pay, while the speed of tap and pay is also seen as a benefit, enabling customers to get in and out of stores faster,” the survey noted.

Contactless pickup and delivery

Coupled with contactless payments is a new trend that embraces contactless shopping entirely. This sees orders made online, with items either delivered to the customer directly or made available for pickup at a designated site.

In Australia, for example, major retailers including hardware store Bunnings have been proponents of this shift, along with big-name shopping malls like Westfield.

In both instances, orders are placed and paid for online, a collection time is set, and the items are simply placed in the boot of the customer’s car without any physical interaction.

Virtual testing


For makeup retailers, apparel shops and big-name department stores, one of the major challenges of Covid-19 became navigating new ways for customers to try and test products.

This has resulted in innovative strategies like augmented reality and virtual consults.

Although augmented reality is far from new, its use both instore and online allows customers to test products virtually without physically touching them or trying them on.

For the retailer, it can open up a wealth of opportunity in terms of offering an expanded range of products that do not need to be physically stored on-site.

Meanwhile, retailers like Mecca were quick to rollout virtual consults for their skin, beauty and fragrance products.

Held on Facetime, the consults feature real customer service assistants who share their insight and advice on the right products for the consumer.

Potentially virtual consults and AI could be rolled out across a number of sectors, harnessing both AI and a human connection to replicate the real-world experience.

Online booking systems

Whether you’re booking an eye exam, a doctor’s appointment or perhaps even a holiday in the not too distant future (hopefully), online booking systems have seen a spike in growth during Covid-19.

These allow the client to avoid visiting offices in person or waiting on the phone to make an appointment or booking, eliminating the volume of people in any business at any given time.

Critically, the play an important role in managing traffic flow at a business, ensuring clientele are still serviced but social distancing restrictions are met.

Meanwhile, this can be taken one step further in the medical realm when coupled with virtual consults.

Check-in software


It’s well known that visitor sign-in and self-check-in can slash the time guests or business attendees spend in the queue. But increasingly this is being coupled with QR code scanning to eliminate the need for visitors to actually touch check-in hardware.

Software like The Receptionist allows visitors to pre-register their attendance at a site, they are then issued a QR code or barcode, which is scanned upon physical entry. This allows visitors to begin a check-in from their mobile device by scanning a QR code on the iPad which then sends them an SMS. Once a visitor completes the check-in process on their mobile device a unique QR code will be presented to the visitor. Without ever having to touch the iPad, a visitor will be able to present the code to the iPad which will record their arrival and maintain the integrity of your visit log.

This process ensures a safe return to the workplace by addressing a contactless solution and prevents crowding in the reception area.

Again, the benefits of this extend beyond a contactless service. It allows business to quickly reconcile who is on-site, and when they enter and leave, allowing them to better manage traffic flow, emergencies and workplace health and safety.

You can learn more about visitor management here, or alternatively view our range of tablet stands designed to complement the new contactless era.

Modernized POS Solutions by Aldelo and Bosstab

August 12, 2022
The arrival of cloud-based restaurant point-of-sale solutions has provided owners and operators with unprecedented access to store and customer data in real-time. Unlike fixed position Window-based terminals, decentralized cloud-based hardware allows restaurants versatility to place merchant- and customer-facing devices in more convenient and accessible positions. Aldelo Express POS users have successfully adapted their business operations and expanded customer services by implementing a modern point-of-sale restaurant platform that supports mobile and remote ordering payment capabilities, self-service kiosks, digital menus and online ordering, smart kitchen display systems, and QR-code-driven e-Gift, e-Loyalty, and e-Coupons, etc. Aldelo Express restaurants select from a variety of available and supported interoperable devices, such as iPad and Android tablets, Android terminals, and Android mobile devices.
Read More

VisitUs Visitor Management Software

July 21, 2022
Home grown in Sydney Australia, VisitUs has quickly forged an international reputation as an innovative software provider specialising in visitor management. We are proud to partner with VisitUs in supplying premium tablet and iPad stand solutions alongside their industry leading software.
Read More

Stokehouse St Kilda

April 13, 2022
Renowned as ‘everyone’s favourite beach house’, Stokehouse offers an unparalleled dining experience overlooking iconic St Kilda Beach in Melbourne. With its laid-back charm and a vibrant atmosphere, the venue prides itself on providing an award-winning food and wine experience coupled with a welcoming feel. The stunning restaurant and bar fit-out is designed by Pascale Gomes-McNabb, and features glass lighting installations and floor-to-ceiling windows with uninterrupted views from wherever you sit. Together the experience evokes the quintessential feel of an endless beach holiday. With a space that caters to events, fine dining and casual get togethers, Stokehouse is acclaimed as ‘the Melbourne dining experience’.
Read More

Scape Living at Franklin

March 10, 2022
Located in the heart of Melbourne’s CBD, Scape Living at Franklin provides luxe apartment living with a difference. With beautifully designed spaces for long and short-term stays, the complex offers a range of studios and apartments that are ideal for a getaway or as a base to embrace the work/life balance in Australia’s most culturally exciting and livable city. In addition to a choice of apartments, Scape Living at Franklin features a luxury lounge with a fireplace, an exclusive dining room, a collaboration lounge, a film screening room, and fitness facilities.
Read More
1 2 3 19
Need Some Help?
We are open from 8.30AM AM to Midnight PM CT, Monday to Friday. If you have any questions please contact us.
Copyright 2022 Bosstab Corp © All Rights Reserved
Shopping cart
There are no products in the cart!